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I purchased an aluminum radiator ( Champion EC110 ) with Dual 11in medium profile SPAL electric fans and shroud from Ledfoot Racing ( Orange County,Ca ) and had them shipped by Fedex to me in Kuala Lumpur, Malaysia. I received the shipment last week in good order. However, when I unbox those items, found that the aluminum radiator has a factory defect.The outlet for the overflow pipe is not welded on straight. ( refer to photos attached ) Since I am in Malaysia and Ledfoot Racing is in California , it would be difficult for me to return the items and have it replaced. So, I emailed the person who I purchased those items from , who happened to be the President of Ledfoot Racing , Geoff Blackmore , to inform him of the defect. I then requested from him to refund me on some kind of discounts on the defective radiator. Geoff replied my email stating that Champion Radiators build their radiators that way and it was not a defect. I then return his email saying that I have purchased from MSA a Champion Aluminum radiator CC110 before this and they do not build their radiators in the way he mentioned and sent him the photos. He then replied that ...if he has sold 10,000 pieces , I am the only one who complained. I returned his email saying that " that is because you
sold me one with a defect. ".
A president of the company should not have acted in that way and it is very shameful. What he should have done was to forward the photos of the defective radiator that I sent him to Champion as proof and discuss with Champion on the discounts to be given to me due to a defective radiator. This was not done. This was a bad experience for me and I hope others would be careful when dealing with Ledfoot Racing. I have purchased thousands of dollars worth from MSA ad have not experience anything like that.
A president of the company should not have acted in that way and it is very shameful. What he should have done was to forward the photos of the defective radiator that I sent him to Champion as proof and discuss with Champion on the discounts to be given to me due to a defective radiator. This was not done. This was a bad experience for me and I hope others would be careful when dealing with Ledfoot Racing. I have purchased thousands of dollars worth from MSA ad have not experience anything like that.