My 78' 280z has been in the shop since Friday July 18 due to an inoperable driveshaft and I immediately ordered a new aluminum driveshaft from MSA. I am paying $35 a day to have my car stuck at the shop, so of course I quickly ordered parts. It wasn't until Tuesday July 22 that MSA emailed me telling me that it is out of stock for at least another two weeks, yet their website still shows it is in stock, http://www.thezstore.com/page/TZS/PR...c22e02/22-1034
. I talked to two representatives on the phone to verify that I could get the driveshaft by Wednesday before ordering and they both at separate times assured me I could. I had also ordered a strut bar at the same time and that was mailed out on Monday, so I know they had reviewed the order on Monday, but did not tell me the driveshaft was out of stock until Tuesday. I immediately emailed them back on Tuesday explaining my situation that the car is stuck in the shop, Im getting charged per day, Im graduating in couple weeks and then Im going to USMC OCC immediately after, so I need the car fixed ASAP. I asked what we can do as I have been a dedicated customer of theirs for 6 years and have course spent $10K+ with them and I have yet to have a response for a couple days.
I now have ordered the same driveshaft brand new on eBay for $150 less, but that won't arrive until Monday of next week and it is now Thursday.
The shipping I paid was of course for both items (strut bar and driveshaft), but I was only mailed one item. The shipping costs for just the strut bar, after just now making a shopping cart with just that and checking out, is less than half of what I actually paid to receive just the strut bar.
MSA/theZstore does not have the best pricing around, by far. However, I have been dedicated to them due to their one-stop-shopping source for my 280z. There has yet to be a customer service issue with them in the past, but now I am obviously infuriated at being ignored when my schedule is tight and Im not being respected as a customer.
I also despise when online retailers show items in-stock when they know they are not. Their hope is to catch the sale and make the customer wait a couple weeks, or more, until the product comes in. It is extremely unethical and frankly appalling to see that kind of customer service. It is not respectful to their customers who may have important schedules to abide by.
If anyone needs a part quickly do NOT order from MSA. I called twice to confirm the product and its inventory. I wasn't told until 4 days since ordering that it was out of stock (3 days if excluding Sunday) and a day after my strut bar was mailed out which was on the same order.
MSA does not have the best pricing and clearly a terrible service. I will avoid them as much as possible and I implore others to consider the same until MSA's issues are resolved.